Returns, Refunds, and Disputes

1. SELLER RETURN POLICIES

Each seller sets their own return policy at the time of listing. The policy is displayed on the listing page before purchase. Buyers are responsible for reviewing the return policy before completing a purchase. Available return policy options are:

2. INITIATING A RETURN

To initiate a return, the buyer must:

1. Contact the seller through the platform messaging system within the return window
2. Describe the reason for the return
3. Wait for seller confirmation before shipping the item back
4. Ship the item back with tracking within 5 business days of seller confirmation
5. Provide the tracking number to the seller through the platform

3. REFUNDS

Once the seller confirms receipt of the returned item in its original condition, they must issue a refund within 3 business days. Refunds are issued to the original payment method. Shipping costs are not refundable unless the return is due to seller error or item misrepresentation.

4. ITEM NOT AS DESCRIBED

Destash Rocks will review the dispute and may require the seller to accept a return and issue a refund if the item was materially misrepresented.

5. DAMAGED IN TRANSIT

If an item arrives damaged, the buyer should:

1. Document the damage with photos immediately upon receipt
2. Contact the seller through the platform within 48 hours
3. Work with the seller to file a claim with the carrier

Destash Rocks is not responsible for carrier damage beyond the insurance coverage included with each label.

6. DISPUTES

6.1 Buyer-Seller Disputes

If a buyer and seller cannot resolve a dispute on their own, either party may escalate the dispute to Destash Rocks through the platform's dispute system. Destash Rocks will review the dispute and communicate with both parties.

6.2 Destash Rocks as Mediator

Destash Rocks acts as a mediator only. We do not guarantee refunds, returns, or specific outcomes. Our role is to review evidence from both parties and make a determination based on platform policies.

6.3 Destash Rocks Decision

Our determination in any dispute is final with respect to platform-level actions such as refund release, account restrictions, or listing removal. It does not prevent either party from pursuing legal remedies outside the platform.

6.4 Fraudulent Disputes

Buyers who abuse the dispute system by filing false or frivolous claims may have their accounts restricted or permanently banned.

7. PROHIBITED RETURN ABUSE

The following behaviors are prohibited and will result in account action:

• Returning a different item than what was purchased
• Returning items that have been damaged by the buyer
• Filing chargebacks without first attempting resolution through the platform
• Repeatedly opening disputes to extract refunds without legitimate cause

8. CONTACT

For questions about returns, refunds, or disputes, contact us at lovingthyselfrocks@gmail.com or through the platform's help center at destash.rocks/help.